Accessible information

You can find out more about the Accessible Information Standard on this page.

Please note that if you have a complaint about the NHS in Cheshire and Merseyside, in the first instance, you should contact the Patient Advice and Complaints Team via either of the following ways:

Watch: Tips on making a complaint to the NHS in England (BSL)

This video uses British Sign Language (BSL) to share tips on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.

Watch: Complain for change

This video shares advice for people with a learning disability on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.

Resources are also available for autistic people and people with a learning disability to help make a complaint. Go to: https://www.speakup.org.uk/asklistendo.