Pre-Questionnaire

Before you make your complaint with NHS Cheshire and Merseyside ICB, please consider the following.

If your enquiry or concern relates to any of the areas below, please visit the corresponding page on our website:

Are you aware that each NHS provider has their own dedicated complaints team or member of staff responsible for handling patient enquiries, concerns and complaints? In most cases, it is much quicker for the provider of the NHS service you are complaining about to address your concerns directly with you, rather than the ICB approaching the provider as a third party.

If you think your complaint can be resolved locally with, for example, the complaints team at your local hospital, the practice manager at your GP practice or the dental manager, look on the hospital, GP or dental practice website for details on how to raise your complaint directly. You can use the following service to find contact details.

NHS Cheshire and Merseyside ICB is unable to investigate a complaint which is already underway with another NHS organisation, such as your GP or dental practice, hospital or ambulance service, or for which the outcome of that investigation has been communicated to you by that organisation

If you are unhappy with the investigation or outcome of your complaint, you should continue to liaise with the NHS organisation you have originally complained to. If you have reached the end of the complaint process with the NHS organisation that is handling your complaint and remain dissatisfied, you can approach the Parliamentary Health Service Ombudsman at: www.ombudsman.org.uk.

NHS Cheshire and Merseyside ICB is also unable to investigate a complaint without appropriate consent being received, to enable us to share your concerns with the organisation being complained about. Where we do not receive appropriate consent, we will close your complaint case after 15 working days of non-receipt.

If you think it is more appropriate for your complaint to be managed by the ICB, please provide further details by clicking on the appropriate box below.