Digital Inclusion in Cheshire and Merseyside
For a large proportion of our population, accessing information and services online is now a normal part of everyday life, with many routinely using the Internet for anything from online shopping to online banking due to the speed and convenience it affords.
However, whilst there are many people who can embrace the use of digital, there are others within our region who find themselves digitally excluded and unable to use online services for a variety of reasons including lack of kit, skill, confidence or support.
To help reduce these inequalities and support digital inclusion, the Cheshire and Merseyside Integrated Care System’s (ICS) Digital Inclusion Group has produced this page and toolkit to provide those responsible for designing and delivering digital health and care services with the tools needed to improve access and support for those individuals who are, or are at risk of becoming, digitally excluded.
Ensuring digital and non-digital options are considered, will help us to retain equity of provision, improve access, understanding, and will help us meet the needs of the population we serve.
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The Barriers to Digital Inclusion in Cheshire and Merseyside (Full Report 2022)
Research Findings and Recommendations
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The Barriers to Digital Inclusion in Cheshire and Merseyside (Summary Report 2022)
Research Findings and Recommendations
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Cheshire and Merseyside Digital Inclusion Impact Assessment
Digital Inclusion Impact Assessment
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Cheshire and Merseyside Digital Exclusion Heatmapping Tool
Hosted in Microsoft Power BI
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Cheshire and Merseyside Digital Inclusion Launch Event (28 April 2023)
Slides from the presentation